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Frequently Asked Questions
We understand that cleaning can be a hassle. Here are some common questions about our services and how we can make your life easier.
We provide residential and commercial cleaning, including regular home cleaning, deep cleaning, move-in and move-out cleaning, Airbnb turnover cleaning, office cleaning, retail cleaning, strata common-area cleaning, and post-construction cleaning.
Complete our online quote form with information about your property, cleaning requirements, and preferred date and time. We’ll review the details and contact you with a personalized estimate.
No. The date and time submitted through the form are preferences only. Your appointment is confirmed after we contact you and finalize the availability, price, and service details.
Standard residential cleaning starts at CA$35 per hour, per cleaner. Move-in and move-out cleaning starts at CA$40 per hour, per cleaner. Commercial cleaning is priced through a personalized quote. The total cost depends on the property’s size and condition, requested tasks, cleaning time, and number of cleaners required.
Yes. We offer three-month residential cleaning plans with weekly, biweekly, and monthly options. These plans help you maintain a consistently clean home on a dependable schedule.
Yes. Our three-month recurring plans include the following rates: Weekly cleaning: Save 10% - CA$31.50 per hour, per cleaner Biweekly cleaning: Save 5% - CA$33.25 per hour, per cleaner Monthly cleaning: CA$35 per hour, per cleaner The first cleaning is charged at the regular rate. The discounted rate begins with the second completed cleaning.
Each recurring cleaning plan lasts for three months. Customers agree to maintain their selected weekly, biweekly, or monthly schedule during that period.
No. Your plan will not renew automatically. Near the end of the three-month period, you can choose to renew it or continue cleaning at the regular rate.
Yes. Please provide at least 48 hours’ notice when requesting a schedule change. Rescheduling is subject to availability.
A cancelled or skipped visit does not automatically extend the three-month plan. Repeated cancellations or missed visits may result in the recurring discount being removed.
The discount applies to the agreed recurring-cleaning checklist. Deep cleaning, move-in and move-out cleaning, optional add-ons, and additional tasks are priced separately.
No. Payment is collected after each completed cleaning unless another payment arrangement has been agreed upon.
Cleaning supplies and equipment can be discussed when arranging your service. Please tell us whether you would like us to bring supplies or use products already available at your property.
Yes. Suitable cleaning-product options are available upon request. Please tell us about children, pets, allergies, sensitivities, or product preferences when requesting your quote.
The duration depends on the property’s size and condition, the requested tasks, and the number of cleaners assigned. We’ll provide an estimated duration after reviewing your request.
Not necessarily. Access arrangements can be discussed and confirmed before the appointment.
Yes. Include any optional add-ons or special requests in the quote form. We’ll confirm whether they can be included and whether additional time or charges will apply.
Yes. Tell us your priorities when requesting a quote, and we’ll customize the cleaning plan around the areas that matter most to you.
Star Cleaners currently serves Vancouver, East Vancouver, North Vancouver, West Vancouver, Burnaby, and Richmond.
Complete our online quote form or call us at 672-952-6261.
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