Question 1

What cleaning services do you offer?

Accepted Answer

We provide residential and commercial cleaning, including regular home cleaning, deep cleaning, move-in and move-out cleaning, Airbnb turnover cleaning, office cleaning, retail cleaning, strata common-area cleaning, and post-construction cleaning.

Question 2

How do I request a cleaning service?

Accepted Answer

Complete our online quote form with information about your property, cleaning requirements, and preferred date and time. We’ll review the details and contact you with a personalized estimate.

Question 3

Is my requested date and time automatically confirmed?

Accepted Answer

No. The date and time submitted through the form are preferences only. Your appointment is confirmed after we contact you and finalize the availability, price, and service details.

Question 4

How much does cleaning cost?

Accepted Answer

Standard residential cleaning starts at CA$35 per hour, per cleaner. Move-in and move-out cleaning starts at CA$40 per hour, per cleaner. Commercial cleaning is priced through a personalized quote. The total cost depends on the property’s size and condition, requested tasks, cleaning time, and number of cleaners required.

Question 5

Do you offer recurring cleaning plans?

Accepted Answer

Yes. We offer three-month residential cleaning plans with weekly, biweekly, and monthly options. These plans help you maintain a consistently clean home on a dependable schedule.

Question 6

Do recurring cleaning plans include a discount?

Accepted Answer

Yes. Our three-month recurring plans include the following rates: Weekly cleaning: Save 10% - CA$31.50 per hour, per cleaner Biweekly cleaning: Save 5% - CA$33.25 per hour, per cleaner Monthly cleaning: CA$35 per hour, per cleaner The first cleaning is charged at the regular rate. The discounted rate begins with the second completed cleaning.

Question 7

How long is the recurring cleaning commitment?

Accepted Answer

Each recurring cleaning plan lasts for three months. Customers agree to maintain their selected weekly, biweekly, or monthly schedule during that period.

Question 8

Do recurring plans renew automatically?

Accepted Answer

No. Your plan will not renew automatically. Near the end of the three-month period, you can choose to renew it or continue cleaning at the regular rate.

Question 9

Can I reschedule a recurring cleaning?

Accepted Answer

Yes. Please provide at least 48 hours’ notice when requesting a schedule change. Rescheduling is subject to availability.

Question 10

What happens if I cancel or skip a recurring visit?

Accepted Answer

A cancelled or skipped visit does not automatically extend the three-month plan. Repeated cancellations or missed visits may result in the recurring discount being removed.

Question 11

What is included in the recurring-plan discount?

Accepted Answer

The discount applies to the agreed recurring-cleaning checklist. Deep cleaning, move-in and move-out cleaning, optional add-ons, and additional tasks are priced separately.

Question 12

Do I have to pay for the entire three-month plan in advance?

Accepted Answer

No. Payment is collected after each completed cleaning unless another payment arrangement has been agreed upon.

Question 13

Do you bring cleaning supplies and equipment?

Accepted Answer

Cleaning supplies and equipment can be discussed when arranging your service. Please tell us whether you would like us to bring supplies or use products already available at your property.

Question 14

Are pet- and child-friendly products available?

Accepted Answer

Yes. Suitable cleaning-product options are available upon request. Please tell us about children, pets, allergies, sensitivities, or product preferences when requesting your quote.

Question 15

How long will the cleaning take?

Accepted Answer

The duration depends on the property’s size and condition, the requested tasks, and the number of cleaners assigned. We’ll provide an estimated duration after reviewing your request.

Question 16

Do I need to be present during the cleaning?

Accepted Answer

Not necessarily. Access arrangements can be discussed and confirmed before the appointment.

Question 17

Can I request additional cleaning tasks?

Accepted Answer

Yes. Include any optional add-ons or special requests in the quote form. We’ll confirm whether they can be included and whether additional time or charges will apply.

Question 18

Can I choose which areas receive the most attention?

Accepted Answer

Yes. Tell us your priorities when requesting a quote, and we’ll customize the cleaning plan around the areas that matter most to you.

Question 19

What areas do you serve?

Accepted Answer

Star Cleaners currently serves Vancouver, East Vancouver, North Vancouver, West Vancouver, Burnaby, and Richmond.

Question 20

How can I contact Star Cleaners?

Accepted Answer

Complete our online quote form or call us at 672-952-6261.

Frequently Asked Questions